Applying & Leasing
Where is Motofy available?
Motofy service most major cities and reginal centres Australia wide.
My credit is bad. Will I still qualify?
We often approve clients with bad credit and we do conduct credit checks however what is more important is your current financial situation.
What are my options when the lease term ends?
We have flexible options to end the lease such as; Keep leasing your car for a lower rate, handback, upgrade or make us an offer to buy your car outright.
We have been known to accept as little as $1 in the past.
Can I lease a car that is not advertised on your website?
If you’re interested in a car that’s not listed on our website – please contact our customer service team on 1300 000 310.
What do I need to provide to get approved?
You just need a copy of your driver’s license, proof of income – three recent payslips, proof of residence (a utility bill or similar), three months bank statement and your completed Motofy application form.
You may need some other documents depending on your situation such as employment contract, loan payout or balance, business details. If you are applying with a partner, they will also need to provide some of the above documents. All of these documents can be uploaded via our website.
Once you subit your application, our team will let you know if they need anything else.
Where do your cars come from?
Our cars come directly from new or used car dealerships.
How long does the application process take?
The application process is quick and simple and generally you will receive feedback within 24 hours if you have provided us with all of the required information.
How long are the lease agreements?
We have leases starting from just 12 months however most lease have a minumum term of 24 months with a maximum of 60 months.
How long do I need to be in my job?
In most cases you will need to be employed for a minimim of 3 - 6 Months with your current employer.
What types of vehicles can Motofy offer?
We offer a range of vehicles – used, new, demo & commercial vehicles. Please visit our website to view our cars
How long does it take to get a car?
We will do our best to get you approved asap and depending on availability at the dealership, we would expect your car to be delivered in 10 - 14 days.
How much is the upfront payment?
Generally the start payment on most leases is between $500 and $1,500 and will depend on the car and package you choose.
Your start payment covers your first lease payment, comprehensive pre-purhcase inspection and our administration costs.
What is included in my Lease Payment?
All Motofy contracts include Free Extended Warranty, Vehicle Servicing and On-& Road Costs.
If you choose Platinum Lease, we will also include Registration and Insurance so you get everything in one weekly payment.
What else do I have to pay for?
Any additional servicing items (like brake pads and wiper inserts), Tyres, Petrol, Cleaning and Tolls.
Can I own the vehicle?
You can negotiate with Motofy to purchase your vehicle at any time however Motofy retains ownership title at all times.
Who is Motofy?
Motofy offers long and short term leases on new and quality pre-owned cars as well as commercial vehicles. All leases come with free inclusions such as Free Annual Servicing, Free Extended Warranty and Free On-Road Costs.
Can I use my car for Rideshare?
Unfortunately no. Our cars are not registered or insured for Rideshare.
Is there a limit on the KM's I can travel?
You only have to pay for excess kms if you hand your car back and have gone over the limit (ie. You don't purchase your car from us).
Registration and Insurance
Can I get my insurance or fuel included?
We can tailor a lease package with insurance included but fuel is excluded.
What if registration in not included in my lease package, how do I pay for it?
Registration documents will be forwarded to you by Motofy or the relevant transport department in your state or territory prior to falling due.
Remember, it is always your responsibility to ensure the car you are driving has current registration.
How do I access my roadside assist?
Not all lease packages come standard with roadside assist.
What do I do if I am involved in an accident?
In the event of an accident, your safety is most important. Safely move out of the way of traffic. If your car is immobile, switch on hazard lights to warn other drivers in the area.
Most accidents do not require the police to attend, however, please call 000 for the Police in the following circumstances:
A person has been injured or a fatality has occurred.
The other party fails to stop and/or supply their details
A driver appears to be under the influence of alcohol or drugs
There is a hazard that may cause danger to the public
Obtain details of any other vehicle involved in the accident and any independent witnesses. Remember to use your mobile phone camera to capture the scene of the incident or damage.
You will then need to contact your insurance company and lodge a claim, once you have obtained a claim number please call our friendly claims team on 1300 000 310 to provide us with the claim number and we will help you throughout the claims process with your insurance company.
Do I have to continue to make my car lease repayments if I have been in an accident?
You will need to maintain lease payments only up until Motofy has confirmed that your insurance claim has been approved by the insurer.
My car has been written off, what do I do?
Please contact us if you have been advised that the vehicle has been written off.
What do I do if my car has been stolen?
Contact the Poilce and Motofy as soon as possible.
Do I have access to a replacement car while mine is being fixed?
Motofy's Extra Care Package is free and included with every lease or rent to own contract and provides you with a rental car or rideshare transport if you car is out of action.
For further information please refer to our warranty policy https://www.motofy.com.au/warranty-terms-conditions
Do I have to Insure my car?
Yes, you need to maintain comprehensive incurance on your vehicle at all times unless Motofy has included insurance as part of your package. Refer to your lease contract for more information.
Fees and Repayments
What happens if I do not make a scheduled repayment?
Motofy will advise you immediately if/when you miss a repayment. All missed payments attract a $19.90 missed payment fee.
What happens if I cannot meet my ongoing lease payments?
It’s best to always communicate with us if you are having trouble with your lease payments so we can come up with a plan together.
What if I incur a Toll?
If we receive a Toll notice for a toll incurred by you, we will re-assign it into your name and charge an administrative fee of $19.95 (per notice).
What if I incur a speeding fine or traffic infringement?
If we receive a Traffic Infringement notice for you, we will re-assign it into your name and charge you an administrative fee of $19.95 (per notice).
What if I am experiencing Financial Hardship?
If you are suffering Financial Hardship or are unable to manage your lease payments, please contact us without delay to discuss the matter. We will work with you and come up with a solution to help, taking into consideration your needs and our financial interest.
The hardship request from can be accessed via the following link https://www.motofy.com.au/financial-hardship-request
Is there a fee for missing a direct debit?
Yes, if your direct debit is declined by your bank or your payment does not transact correctly, you’ll be charged a dishonour fee by your bank plus a $19.95 payment dishonour fee.
What are my responsibilities?
Please refer to your agreement for your specific responsibilites.
In genral, you must:
Make your payments on/or before the agreed date
Keep the vehicle in a clean, roadworthy condition
Ensure the vehicle is serviced at scheduled intervals
Ensure the vehicle always has current registration
Arrange your own E-Tag or method of paying tolls and keeping your account in order
Pay all other traffic infringements on or before their due date
Maintain comprehensive insurance at all times (if not included as part of your lease package)
What if my circumstances change & I need to hand the car back before the end of lease term?
You can return your vehicle to Motofy at any time. Keep in mind that you will be required to pay the minimum amount shown on your lease agreement, plus any fees and charges.
Can I payout my lease early?
Yes, contact us if you would like to make advance payments.
I need to change my payments?
Payment change request can be submitted via the Motofy website.
How do I update my personal details?
If any of your personal such as email, phone number or address or your employment details have changed please email – email@example.com
Can Learners drive the car?
No. All drivers must have held a driver licence for a minimum of 12 months.
Vehicle Maintenance and Warranty
What do I do when my vehicle requires a service?
Motofy covers the cost of basic servicing on all vehicles. Contact us via our website to arrange for your vehicle to be serviced.
What’s included in the service that Motofy covers for?
Motofy will cover the cost of any two (2) basic services in any twelve (12) month period. Click here to view our Vehicle Service Policy - https://www.motofy.com.au/servicing-and-maintenance-terms
What if I need additional servicing or I want extra work carried out?
You are required to pay for any work not covered by our Service or Warranty agreements.
Does my lease car come with a warranty?
Yes. All vehicles are covered by Statutory Warranty or Manufacturers warranty. Motofy also offers Free Extended warranty which is 12 months or 15,000kms (concurrently along with any other warranty).
I'm having mechanical issues with my car. What should I do?
Lodge an online warranty claim via the Motofy website https://www.motofy.com.au/contact and call the roadside assistance provider.
If the vehicle is unable to be repaired through the roadside assistance provider, it may need to be towed to a mechanic for further investigation.
I am experiencing an issue with my car and it's within the warranty period. What should I do?
Lodge an online warranty claim via the Motofy website https://www.motofy.com.au/contact and one of our service and warranty team members will call you to discuss the issue with your lease vehicle. In some cases, further investigation may be required by a mechanic. In this instance you will need to take the vehicle to our nominated mechanic or dealer however we will discuss this with you.
My vehicle is no longer covered by Warranty. What do I do if there is a problem?
If you are experiencing issues with your vehicle outside of the warranty period, you must arrange for a mechanic of your choice to diagnose and repair the vehicle.
Does Motofy cover everything that goes wrong with my car?
No not everything is covered. Please refer to our warranty policy for further detailed information. https://www.motofy.com.au/warranty-terms-conditions
What’s included in Motofy's Free Extended Warranty.
Please refer to https://www.motofy.com.au/warranty-terms-conditions
Can I accessorise my car?
Yes. However you will need to our permission for any permanent modification.
Can I add personalised plates?
Yes. If you wish to add personalised plates or change your registration number, you must notify us so that we can record this change on our system.