Compliments & Complaints
Complaints :(
We value your opinion and will always reflect your feedback onto our products, services and wider organisation to see how we can improve things.
It's important to let you know that our complaints process is regulated, meaning there is a defined set of rules and a procedure that we must follow when we receive a complaint.
We must be given an opportunity to handle and respond to your problem in the first instance. This is called our Internal Dispute Resolution procedure. Often, if you raise a complaint with the ombudsman, without raising it with us first, they will most likely direct you back to us.
How to make a compliant
By mail:-
Motofy
PO Box 10533
Southport BC, Queensland, 4215
By Phone:- 1300 000 310
By Email:- hello@motofy.com.au
Submit an online complaint:-
Click HERE to send us a compliment or complaint.
If we can't resolve your complaint
You may refer the matter to the Australian Financial Complaints Authority (AFCA), who is our External Dispute Resolution service.
By mail:-
Australian Financial Complaints Authority (AFCA)
Melbourne, Victoria, 3001
By Phone:- 1300 931 678
By Email:- info@afca.org.au
