Tell us what you think

Compliments & Complaints

Compliments :)


Who doesn't love a compliment? Why not tell us what you think was great. Thanks in advance by the way!! Click HERE to submit a compliment Shoot us an email: hello@motofy.com.au Or give us a call on 1300 000 310




Complaints :(


We value your opinion and will always reflect your feedback onto our products, services and wider organisation to see how we can improve things. It's important to let you know that our complaints process is regulated, meaning there is a defined set of rules and a procedure that we must follow when we receive a complaint. We must be given an opportunity to handle and respond to your problem in the first instance. This is called our Internal Dispute Resolution procedure. Often, if you raise a complaint with the ombudsman, without raising it with us first, they will most likely direct you back to us. How to make a compliant By mail:- Motofy PO Box 10533 Southport BC, Queensland, 4215 By Phone:- 1300 000 310 By Email:- hello@motofy.com.au Submit an online complaint:- Click HERE to send us a compliment or complaint. If we can't resolve your complaint You may refer the matter to the Australian Financial Complaints Authority (AFCA), who is our External Dispute Resolution service. By mail:- Australian Financial Complaints Authority (AFCA) Melbourne, Victoria, 3001 By Phone:- 1300 931 678 By Email:- info@afca.org.au





 

Our Mission

"To finance quality cars, with loads of included benefits and flexible contracts so that car owners have the freedom to drive a car they love on their terms".

Locations

Melbourne

Brisbane

Gold Coast

Sydney

Adelaide

  • Grey Facebook Icon
  • Grey Twitter Icon
  • Grey Google+ Icon
  • Grey YouTube Icon

© 2017 Motofy Australian Credit Licence 492665